Refund Policy

Last Updated: January 15, 2025

At AI Learning Hub, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our courses and programs. Please read this policy carefully before enrolling in any of our offerings.

1. General Refund Principles

AI Learning Hub strives to ensure student satisfaction with our educational programs. Our refund policy is designed to be fair to both students and our organization while maintaining the quality and integrity of our educational services.

1.1 Eligibility for Refunds

Refund eligibility depends on several factors, including:

• The type of course or program purchased
• The timing of the refund request relative to the course start date
• The amount of course content accessed
• The reason for requesting a refund
• Compliance with our Terms and Conditions

1.2 Non-Refundable Items

The following items and fees are non-refundable:

• Registration and administrative fees
• Third-party certification exam fees
• Physical materials already shipped
• Special discounted or promotional enrollments (unless otherwise stated)
• Services already rendered or completed

2. Standard Refund Timeline

Our refund policy is structured based on when you request a refund relative to the course start date. The refund amount decreases as the course progresses.

Timing of Refund Request	Refund Amount	Conditions
More than 14 days before course start	100% refund	No questions asked, full refund of tuition fees
7-14 days before course start	75% refund	Administrative fees may be deducted
1-6 days before course start	50% refund	Administrative and material preparation costs deducted
Within 7 days after course start	25% refund	Must not have accessed more than 25% of course materials
More than 7 days after course start	No refund	Course materials and instruction already provided

3. Course-Specific Refund Policies

3.1 Online Self-Paced Courses

For online self-paced courses, the following refund policy applies:

• Within 14 days of purchase: Full refund if less than 10% of course content has been accessed
• 15-30 days after purchase: 50% refund if less than 25% of course content has been accessed
• After 30 days: No refund available

3.2 Instructor-Led Live Courses

For courses with scheduled live sessions:

• Refunds are based on the number of sessions attended
• If you have attended one or more live sessions, a prorated refund may be issued
• After attending 25% or more of scheduled sessions, no refund is available
• Recorded sessions count as attended if accessed

3.3 Bootcamps and Intensive Programs

For multi-week bootcamps and intensive programs:

• Before program start: Follow standard refund timeline (see Section 2)
• First week of program: 50% refund available
• After first week: No refund; transfer to future cohort may be possible with fee

3.4 Bundle Packages

For course bundles or packages:

• Refunds are calculated based on the individual course prices, not the bundle price
• Completed or accessed courses are charged at full individual price
• Remaining courses follow the standard refund policy

4. Special Circumstances

4.1 Medical or Emergency Situations

We understand that unexpected circumstances can arise. In cases of serious medical conditions or emergency situations:

• Documentation may be required (medical certificate, emergency documentation)
• Options may include a full or partial refund, course transfer, or extended access
• Requests must be submitted within 30 days of the occurrence
• Each case is reviewed individually by our administrative team

4.2 Course Cancellation by AI Learning Hub

If we cancel a course, you will receive:

• 100% full refund of all fees paid, or
• Option to transfer to an equivalent course at no additional cost, or
• Credit toward any future AI Learning Hub course

4.3 Technical Issues

If you experience significant technical problems that prevent course access:

• Contact our support team immediately
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, a full refund or course transfer will be offered
• Documentation of technical problems may be required

4.4 Dissatisfaction with Course Quality

If you are dissatisfied with course quality:

• Contact us within 14 days of course start with specific feedback
• We will attempt to address your concerns and improve your experience
• If issues cannot be resolved, a partial refund may be considered
• Must not have completed more than 25% of the course

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Send an email to [email protected] with subject line "Refund Request"
2. Include your full name, course name, enrollment date, and order number
3. Provide a detailed explanation for your refund request
4. Include any supporting documentation if applicable

5.2 Processing Timeline

• Initial Review: Refund requests are reviewed within 3-5 business days
• Decision Notification: You will receive a decision via email within 7 business days
• Refund Processing: Approved refunds are processed within 10-14 business days
• Receipt of Funds: Refunds appear in your account within 5-10 business days after processing, depending on your payment provider

5.3 Refund Method

Refunds are issued using the original payment method:

• Credit card refunds are processed to the original card
• PayPal payments are refunded to your PayPal account
• Bank transfers are returned to the originating account
• For alternative payment methods, contact us for refund options

6. Transfers and Deferrals

6.1 Course Transfers

As an alternative to refunds, you may request to transfer to another course:

• Must request transfer at least 7 days before course start
• Transfer to a course of equal or lesser value: no additional fee
• Transfer to a higher-value course: pay the price difference
• One free transfer allowed per enrollment; subsequent transfers incur a $50 administrative fee

6.2 Course Deferrals

You may request to defer your enrollment to a future cohort or session:

• Request must be made before course start or within first week
• First deferral is free of charge
• Must enroll in a session starting within 12 months
• Subsequent deferrals may incur a $50 administrative fee
• After 12 months, deferral converts to a credit for 50% of paid fees

7. Credits and Vouchers

7.1 Course Credits

In some circumstances, we may offer course credits instead of refunds:

• Credits can be used toward any AI Learning Hub course
• Credits are valid for 12 months from issue date
• Credits are non-transferable and cannot be redeemed for cash
• Credits must be used in full and cannot be partially redeemed

7.2 Gift Certificates and Promotional Codes

• Courses purchased with gift certificates follow standard refund policies
• Refunds for gift certificate purchases are issued as credits, not cash
• Promotional codes and discounts are not refundable
• If a partial refund is issued, promotional discounts are deducted first

8. Corporate and Group Enrollments

For corporate training programs and group enrollments:

• Custom refund terms may apply based on your agreement
• Minimum participant requirements may affect refund eligibility
• Contact our corporate training team for specific policies
• Volume discounts are factored into refund calculations

9. Payment Plans and Installments

If you enrolled using a payment plan:

• Refund amount is calculated on total payments made to date
• Future scheduled payments will be cancelled
• Any processing fees charged by payment providers are non-refundable
• Outstanding balances must be settled before refund processing

10. Exceptions and Limitations

10.1 No Refund After Course Completion

No refunds are issued after course completion, regardless of satisfaction level. This includes:

• Completing all course modules or sessions
• Receiving a certificate of completion
• Downloading all course materials

10.2 Violation of Terms

No refund will be issued if your enrollment is terminated due to:

• Violation of our Terms and Conditions
• Academic dishonesty or misconduct
• Harassment of instructors or other students
• Unauthorized sharing of course materials

10.3 Third-Party Purchases

For courses purchased through third-party platforms or marketplaces:

• The refund policy of the platform applies
• Contact the platform's customer service for refund requests
• AI Learning Hub cannot process refunds for third-party purchases

11. Dispute Resolution

If you disagree with a refund decision:

• You may request a review by submitting additional information or documentation
• Reviews are conducted by a senior administrator not involved in the initial decision
• Final decisions are typically provided within 10 business days
• All decisions are final and binding

12. Changes to Refund Policy

AI Learning Hub reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with the "Last Updated" date
• Not apply retroactively to existing enrollments
• Take effect immediately upon posting for new enrollments
• Be communicated to existing students if materially adverse

13. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

14. Additional Resources

For more information about our policies and services, please review:

• Terms and Conditions: Complete terms governing use of our services
• Privacy Policy: Information about how we collect and use your data
• Course Catalog: Detailed descriptions of all available courses
• FAQ: Answers to commonly asked questions

We appreciate your understanding of our Refund Policy. Our goal is to provide exceptional educational experiences while maintaining fair policies for all students. If you have any questions or concerns, please don't hesitate to contact us.